Madeleine is the National Customer Experience Advisor at Acumentis, where she plays a key role in shaping consistent, client‑focused experiences across the organisation, including Acumentis’ growing ESG and sustainability services. She works closely with cross‑functional teams to strengthen client relationships, improve service delivery and ensure complex advisory offerings are communicated clearly and effectively.
With a strong professional background in customer service and coordination, Madeleine brings a high level of efficiency, organisation and project management capability to her role. She supports the end‑to‑end customer journey, helping to translate technical and emerging areas such as ESG into clear, accessible and well‑managed client experiences.
Madeleine’s collaborative approach and attention to detail enable her to work effectively across marketing, advisory and leadership teams, ensuring ESG initiatives are supported by strong communication, structured processes and a positive client experience. Her focus on continuous improvement and stakeholder engagement helps underpin Acumentis’ commitment to responsible business practices and long‑term value creation.
We’re a team of ESG strategists and technical specialists who work alongside your people to turn sustainability requirements into practical action, and lasting capability.
Acumentis acknowledges the Traditional Custodians of the lands where we live, learn and work and their connections to land, sea and community throughout Australia.
We pay our respect to their Elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander people we work with and walk beside today.
